This Payment, Delivery & Return Policy applies to purchases made from Beyond Parfum through our website or through our available distribution channels.
Website: https://beyondparfum.com/
Email: info@beyondparfum.com
Main Contact Number: +90 552 581 5573
UK Contact / Distribution Coordination: +44 7479 567744
1. Payment
All prices are currently displayed and charged in British Pound Sterling (GBP / £).
We currently accept the payment methods available at checkout. Available payment options may vary depending on the customer’s location, payment provider availability, and order value.
Payment must be completed before the order is processed or dispatched.
By placing an order, the customer confirms that:
- The payment details provided are accurate.
- They are authorised to use the selected payment method.
- Sufficient funds are available to complete the purchase.
If a payment is declined, cancelled, reversed, or suspected to be fraudulent, we may cancel or hold the order until the issue is resolved.
Prices, offers, discounts, and delivery charges may change at any time, but such changes will not affect orders that have already been accepted.
2. Delivery Inside the United Kingdom
Customers inside the United Kingdom can purchase from Beyond Parfum in two ways:
- Online through our website:
https://beyondparfum.com/ - By contacting our UK representative to check available points of sale or local product availability:
UK Contact / Distribution Coordination: +44 7479 567744
Customers may contact our UK representative to ask about available retail points, local distribution options, or product availability inside the UK.
Delivery options, estimated delivery times, and any applicable delivery charges will be shown at checkout or confirmed during purchase coordination.
3. Delivery Outside the United Kingdom
For orders outside the United Kingdom, estimated delivery time is usually:
5–7 business days
This timeframe is an estimate and may vary depending on the destination country, courier service, customs procedures, public holidays, weather conditions, and other factors outside our control.
Some international orders may be subject to customs duties, import VAT, local taxes, courier clearance fees, or import restrictions.
Unless clearly stated otherwise at checkout, the customer is responsible for any customs duties, import taxes, local charges, or courier clearance fees that may apply in their country.
4. Delivery Inside Turkey
For orders delivered inside Turkey, estimated delivery time is usually:
1–3 business days
Delivery times may vary depending on the city, courier service, public holidays, stock availability, and operational conditions.
5. Delivery Times & Delays
We aim to process and deliver orders within the estimated delivery times stated on our website or confirmed at the time of purchase.
However, delivery times are estimates only and are not guaranteed.
Delays may happen due to:
- Courier delays
- Customs inspections
- Public holidays
- Weather conditions
- Incorrect or incomplete address details
- High order volume
- Import or transport restrictions
- Events outside our reasonable control
For US orders, if a shipping time is advertised, sellers are expected to ship within that advertised timeframe. If no timeframe is stated, the FTC’s Mail, Internet, or Telephone Order Merchandise Rule generally requires sellers to have a reasonable basis to ship within 30 days.
6. Perfume Shipping Notice
Perfumes may contain alcohol and may be classified as flammable goods for transport purposes.
Because of this, some delivery destinations, courier services, or shipping methods may be restricted or unavailable.
If we are unable to ship to a customer’s location, we may cancel the order and issue a refund for the unavailable shipment.
7. Customer Delivery Responsibilities
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Full delivery address
- Postal code / ZIP code
- Phone number
- Email address
- Any delivery instructions where required
Beyond Parfum is not responsible for delays, failed deliveries, or extra charges caused by incorrect, incomplete, or inaccessible delivery information provided by the customer.
If a parcel is returned to us due to incorrect address details, failed delivery attempts, or refusal to accept delivery, additional delivery charges may apply.
8. Order Tracking
Where tracking is available, tracking details may be shared with the customer by email, SMS, WhatsApp, or through the courier’s tracking system.
Tracking updates are provided by the courier and may not always update immediately.
9. Returns
Customers must contact us before returning any product.
Email: info@beyondparfum.com
Returned products must be:
- Unused
- Unopened
- Unsprayed
- Unsealed
- In their original packaging
- With all seals, labels, protective wrapping, and accessories intact
- In a resalable condition
- Accompanied by proof of purchase where requested
For hygiene and safety reasons, opened, used, sprayed, tested, or unsealed perfumes cannot be returned unless they are faulty, damaged on delivery, incorrect, or not as described.
10. UK Returns
If you are a consumer located in the United Kingdom and you purchased online, you usually have the right to cancel your order within 14 days after receiving the goods, without giving a reason. GOV.UK states that online customers must be told they can cancel up to 14 days after delivery.
After notifying us that you wish to cancel, you usually have another 14 days to return the item. GOV.UK states that online customers have 14 days to tell the seller they want to cancel and another 14 days to return the item.
This right does not apply to opened, used, sprayed, tested, or unsealed perfume products where the product is not suitable for return for hygiene or safety reasons, unless the product is faulty, damaged, incorrect, or not as described.
11. EU Returns
If you are a consumer located in the European Union and you purchased online, you may have the right to withdraw from your purchase within 14 days from the date of delivery, without giving a reason. Your Europe confirms that EU consumers generally have a 14-day cooling-off period for distance purchases.
Returned products must be unused, unopened, unsprayed, sealed, and in their original condition.
For hygiene and safety reasons, opened, used, sprayed, tested, or unsealed perfumes cannot be returned unless they are faulty, damaged on delivery, incorrect, or not as described.
Unless clearly stated otherwise, the customer is responsible for return shipping costs and any applicable customs, duties, or local charges.
12. USA Returns
For customers located in the United States, returns are handled according to this Payment, Delivery & Return Policy and any applicable federal or state consumer protection laws.
There is generally no single federal 14-day cooling-off period for ordinary online purchases in the United States.
Returned products must be unused, unopened, unsprayed, sealed, and in their original condition.
For hygiene and safety reasons, opened, used, sprayed, tested, or unsealed perfumes cannot be returned unless they are faulty, damaged on delivery, incorrect, or not as described.
Any customs duties, import taxes, state taxes, local charges, or courier clearance fees are the customer’s responsibility unless clearly stated otherwise at checkout.
13. Non-Returnable Items
The following items cannot be returned unless they are faulty, damaged on delivery, incorrect, or not as described:
- Opened perfumes
- Used perfumes
- Sprayed or tested perfumes
- Products with broken seals
- Products with removed protective wrapping
- Products damaged after delivery
- Products not in their original condition
- Personalised or custom-made products, if applicable
- Products returned without proof of purchase where requested
This does not affect your statutory consumer rights.
14. Damaged, Faulty, or Incorrect Products
If you receive a damaged, faulty, or incorrect product, please contact us as soon as possible at:
Email: info@beyondparfum.com
Please include:
- Order number
- Product name
- Description of the issue
- Clear photos or videos of the product
- Photos of the outer packaging
- Photos of the shipping label
If the product is confirmed to be damaged, faulty, incorrect, or not as described, we may offer a replacement, refund, or another suitable solution in accordance with applicable consumer rights.
15. Refunds
If a return is accepted, refunds will normally be made to the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider or bank.
Where applicable, we may withhold the refund until we receive the returned product or until the customer provides evidence that the product has been sent back.
We may reduce or refuse a refund if the product has been opened, used, sprayed, tested, damaged, handled more than necessary, returned incomplete, or returned in a condition that prevents resale.
For eligible UK online returns, GOV.UK states that businesses must refund customers within 14 days of receiving the returned goods.
16. Return Shipping Costs
Unless the product is faulty, damaged on delivery, incorrect, or not as described, the customer is responsible for return shipping costs.
Original delivery charges, express shipping fees, customs duties, import taxes, courier clearance fees, and local charges may not be refundable unless required by law or agreed by us in writing.
Customers should use a tracked delivery service when returning products, as the customer remains responsible for the product until it is received by us.
17. Contact Us
For payment, delivery, return, or refund questions, please contact us:
Beyond Parfum
Website: https://beyondparfum.com/
Email: info@beyondparfum.com
Main Contact Number: +90 552 581 5573
UK Contact / Distribution Coordination: +44 7479 567744
Customers inside the United Kingdom may contact our UK representative to check available points of sale or local product availability.