Welcome to Beyond Parfum.
These Terms & Conditions and Privacy Policy explain the rules for using our website, placing orders, purchasing our products, and how we collect, use, store and protect your personal information.
Website: https://beyondparfum.com/
Email: info@beyondparfum.com
Main contact number: +90 552 581 5573
United Kingdom contact / distribution coordination: +44 7479 567744
By accessing our website, placing an order, purchasing our products, contacting us, or using our services, you agree to these Terms & Conditions and acknowledge this Privacy Policy.
If you do not agree with these terms, please do not use our website or place an order.
Part A: Terms & Conditions
1. About Beyond Parfum
Beyond Parfum is a fragrance brand that sells perfumes and fragrance products online and, where available, through distribution channels in the United Kingdom and other regions.
Customers in the United Kingdom may contact our UK contact / distribution coordination number to ask about product availability or local purchase options:
United Kingdom contact / distribution coordination: +44 7479 567744
Unless clearly agreed otherwise, all purchases remain subject to these Terms & Conditions.
2. Our Products
Beyond Parfum sells perfumes and fragrance products.
We make reasonable efforts to ensure that product descriptions, fragrance notes, images, sizes, prices and availability are accurate.
However, product images are for illustration purposes only. Packaging, bottle appearance, label details, colour, presentation or design may vary slightly due to photography, screen settings, production batches or product updates.
Fragrance perception may also vary from person to person depending on skin type, body chemistry, climate, storage conditions and method of use.
3. Product Origin
Our perfumes may originate from:
Turkey
United Arab Emirates
The exact origin may vary depending on the product, batch or supply route.
Where required, origin information may be shown on the product packaging, product page, invoice or shipping documents.
4. Eligibility to Purchase
By placing an order, you confirm that:
You are legally able to enter into a contract.
The information you provide is accurate and complete.
You are authorised to use the selected payment method.
You are purchasing for personal use unless otherwise agreed with us in writing.
We reserve the right to refuse, cancel or suspend an order if we suspect fraud, misuse, unauthorised payment activity, resale abuse or breach of these Terms & Conditions.
5. Orders
When you place an order through our website, you are making an offer to purchase the products in your cart.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order.
A purchase contract is created only when your order is accepted and/or dispatched.
We may refuse, cancel or modify an order if:
The product is unavailable.
Payment is not completed or authorised.
Delivery information is incorrect or incomplete.
There is an error in price, description, stock or shipping cost.
We are unable to deliver to the selected location.
We suspect fraudulent, abusive or unauthorised activity.
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.
6. Prices
Product prices are displayed on our website.
Prices may change at any time without prior notice. Price changes will not affect orders already accepted, unless there is an obvious pricing error.
The final order total, including product price, delivery cost and any visible taxes or charges, will be shown before you complete your purchase.
7. Payment
Payment must be made using one of the available payment methods at checkout.
You must ensure that all payment details provided are accurate and that you are authorised to use the selected payment method.
If payment is declined, cancelled, reversed or suspected to be fraudulent, we may cancel or suspend the order.
We do not normally store full payment card details on our own servers. Payments are processed by third-party payment service providers where available.
8. Discounts, Offers and Promotions
Beyond Parfum may offer discounts, coupon codes, promotional campaigns, free shipping offers, bundles or limited-time offers.
Promotions are subject to availability and may be changed, suspended or withdrawn at any time.
Discount codes must be used before completing the purchase and usually cannot be applied after an order has been placed.
Only one discount or promotional offer may be used per order unless clearly stated otherwise.
We reserve the right to cancel orders or refuse discounts if we believe a promotion has been misused.
9. Delivery
Delivery options, estimated delivery times and shipping fees, where applicable, will be shown at checkout or confirmed during purchase coordination.
Delivery times are estimates only and are not guaranteed.
Delivery may be affected by courier delays, customs procedures, public holidays, weather, high order volume, incorrect address details, import restrictions or events outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
We are not responsible for delays, failed deliveries or additional costs caused by incorrect, incomplete or inaccessible delivery information provided by the customer.
10. International Shipping, Customs and Import Duties
Some orders may be shipped from outside the customer’s country.
International orders may be subject to customs duties, import VAT, local taxes, courier clearance fees, customs inspection or delivery restrictions.
Unless clearly stated otherwise at checkout, the customer is responsible for any customs duties, import taxes, local charges, courier clearance fees or other import-related costs.
Customers are responsible for checking whether products can be legally imported and received in their country or region.
Perfumes may be subject to special shipping restrictions because fragrance products may contain alcohol and may be classified as flammable goods for transport purposes.
11. UK Customers
If you are a consumer in the United Kingdom and you purchase online from Beyond Parfum, you may usually have the right to cancel your order within 14 days after receiving the goods, without giving a reason.
To request cancellation, please contact us at:
Email: info@beyondparfum.com
Please include:
Full name
Order number
Email address used for the order
Product name
Reason for contacting us, if you wish to provide one
After notifying us that you wish to cancel, you must return the products according to our return instructions.
For eligible UK online returns, refunds are usually processed after we receive the returned goods, subject to the condition of the products and applicable consumer rights.
12. EU Customers
If you are a consumer in the European Union and you purchase online, you may have the right to withdraw from the purchase within 14 days after receiving the goods, without giving a reason.
To exercise this right, please contact us at:
Email: info@beyondparfum.com
Returned products must be unused, unopened, sealed and in their original condition.
Unless clearly stated otherwise, EU customers are responsible for return shipping costs and any applicable customs duties, import VAT, local taxes or courier clearance fees.
13. US Customers
If you are a consumer in the United States, your purchase is subject to the returns, refunds and shipping terms published on our website at the time of purchase, together with any applicable federal or state consumer protection laws.
Unlike the United Kingdom and European Union, there is generally no single federal 14-day cooling-off period that applies to all ordinary online purchases in the United States.
Returns are handled according to our published return policy unless the product is faulty, damaged, incorrect, not as described, or the law requires otherwise.
14. Returns
Customers must contact us before returning any product.
Email: info@beyondparfum.com
Returned products must be:
Unused
Unopened
Not sprayed
Sealed
In the original packaging
With all seals, labels, protective packaging and accessories intact
In resaleable condition
Accompanied by proof of purchase if requested
For hygiene and safety reasons, opened, used, sprayed, tested or unsealed perfumes cannot be returned unless they are faulty, damaged on delivery, incorrect or not as described.
We may refuse any return that does not meet these conditions.
15. Non-Returnable Products
The following products cannot be returned unless they are faulty, damaged, incorrect or not as described:
Opened perfumes
Used perfumes
Perfumes that have been sprayed or tested
Products with broken seals
Products with removed protective packaging
Products damaged after delivery
Products no longer in original condition
Personalised or custom-made products, if applicable
Products returned without required proof of purchase when requested
This does not affect your statutory consumer rights.
16. Damaged, Faulty or Incorrect Products
If you receive a damaged, faulty or incorrect product, please contact us as soon as possible at:
Email: info@beyondparfum.com
Please include:
Order number
Product name
Description of the issue
Clear photos or videos of the product
Photos of the outer packaging
Photos of the shipping label
If the product is confirmed to be faulty, damaged, incorrect or not as described, we may offer a replacement, refund or another appropriate solution in accordance with applicable consumer rights.
17. Refunds
If a return is accepted, the refund will usually be made to the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider or bank.
Where applicable, we may delay issuing the refund until we have received the returned products or until the customer provides evidence that the products have been returned.
We may reduce or refuse a refund if the product has been opened, used, sprayed, tested, damaged, handled more than necessary, returned incomplete or returned in a condition that prevents resale.
Original delivery charges, express shipping upgrades, customs duties, import taxes, courier clearance fees, local charges and return shipping costs may not be refundable unless required by law or agreed with us in writing.
18. Product Safety, Allergies and Sensitivities
Perfumes are for external use only.
Avoid contact with eyes, irritated skin, broken skin and sensitive areas.
Keep perfumes away from heat, direct sunlight, flames, sparks and children.
Customers are responsible for checking product information and ingredients before use, especially in cases of allergies, sensitivities, pregnancy, medical conditions, skin reactions or fragrance intolerance.
Stop using the product immediately if irritation, discomfort, rash or an allergic reaction occurs.
Beyond Parfum is not responsible for reactions caused by misuse, improper storage, failure to check ingredients or individual sensitivity where the product is not faulty.
19. Product Storage
Perfumes should be stored in a cool, dry place away from direct sunlight, heat, humidity and open flames.
Improper storage may affect the colour, scent, strength or performance of the fragrance.
Do not leave perfume bottles in hot cars, direct sunlight, near heaters or near sources of ignition.
20. Product Availability
Product availability may vary depending on country, region, distribution channel and stock levels.
We do not guarantee that all products displayed on our website will always be available.
We may limit quantities, discontinue products, change packaging or update product information at any time.
21. Website Information
We aim to keep website information accurate and up to date.
However, we do not guarantee that all content will always be error-free, complete or current.
We reserve the right to correct errors, update information, change prices, amend product descriptions or cancel orders affected by obvious errors.
22. Intellectual Property
All content on this website, including text, product descriptions, images, logos, graphics, brand names, designs, videos and promotional material, is owned by Beyond Parfum or used with permission.
You may not copy, reproduce, distribute, modify, publish, sell or commercially use our content without written permission.
23. Website Use
You agree not to use our website for:
Fraudulent activity
Illegal purposes
Copying or misusing our content
Uploading harmful code, viruses, malware or spam
Attempting unauthorised access to our systems
Disrupting website security or performance
Misusing promotions, coupons or checkout systems
Damaging our brand, website, customers or business operations
We reserve the right to restrict access, cancel orders or take appropriate action if misuse is suspected.
24. Account Registration
If you create an account on our website, you are responsible for keeping your login details confidential.
You are responsible for all activity carried out through your account.
You must tell us if you believe your account has been accessed without permission.
We may suspend or close accounts that breach these Terms & Conditions or are suspected of misuse.
25. Reviews, Comments and User Content
If you submit a review, comment, image, message or testimonial, you confirm that the content is accurate, honest and based on your own experience.
We may display, edit, moderate or remove user content where necessary, including where it contains offensive language, false claims, personal data, spam, unlawful material or content that may harm others.
By submitting content to us, you allow Beyond Parfum to use that content for website, marketing, customer service or promotional purposes, unless prohibited by law.
26. Limitation of Liability
Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so.
We are not responsible for:
Losses caused by incorrect information provided by the customer
Delivery delays outside our reasonable control
Customs delays, customs charges or import restrictions
Courier failures or failed delivery attempts caused by customer error
Allergic reactions or sensitivities where product information is available and the product is not faulty
Damage caused by misuse, improper storage or improper handling
Indirect, incidental or consequential losses
Loss of profits, business, revenue, data or opportunity
This section does not affect your statutory consumer rights.
27. Events Outside Our Control
We are not responsible for delay or failure to perform our obligations caused by events outside our reasonable control, including:
Courier delays
Customs delays
Import restrictions
Strikes or transport disruption
Weather conditions
Natural disasters
War, conflict or civil unrest
Government restrictions
Technical failures
Supplier delays
Payment provider issues
Website downtime
Public health emergencies
If such an event affects your order, we will try to contact you where reasonably possible.
Part B: Privacy Policy
28. Introduction to This Privacy Policy
This Privacy Policy explains how Beyond Parfum collects, uses, stores, protects and shares your personal information when you visit our website, place an order, contact us or use our services.
For the purposes of data protection, Beyond Parfum is responsible for the personal information collected through our website, orders, customer service communications and related services.
If you have any questions about your personal information, you can contact us at:
Email: info@beyondparfum.com
29. Personal Information We May Collect
Depending on how you use our website or services, we may collect the following types of personal information:
Full name
Email address
Phone number
Delivery address
Billing address
Order details
Products purchased
Payment status and payment reference information
Customer service messages and correspondence
Information you send to us by email, phone, WhatsApp or contact forms
IP address
Device type
Browser type
Website usage information
Pages visited on our website
Cookie and similar technology data
We do not normally store full payment card details on our own servers. Payments are processed by third-party payment service providers where available.
30. How We Collect Your Information
We may collect personal information when you:
Visit our website
Create an account or log in
Place an order
Pay for a product
Contact customer service
Subscribe to marketing messages or newsletters
Use a contact form
Communicate with us by email, phone or WhatsApp
Interact with our website, advertising or analytics tools
Accept non-essential cookies or similar technologies
31. Why We Use Your Information
We use your personal information for the following purposes:
To process and manage your orders
To prepare and deliver products
To confirm your order and send delivery updates
To communicate with you about your purchase
To provide customer support
To process returns, cancellations or refunds where applicable
To verify payments and prevent fraud
To improve our website and customer experience
To understand how visitors use our website
To send marketing messages if you have agreed to receive them
To comply with legal, accounting, tax or regulatory requirements
To protect our website, business and customers from misuse or fraudulent activity
32. Legal Basis for Using Your Information
Where United Kingdom or European Union data protection laws apply, we rely on one or more of the following legal bases:
Performance of a contract: We use your information when it is necessary to process your order, take payment, arrange delivery, handle returns or provide customer support.
Legal obligation: We may use or keep certain information where required for tax, accounting, legal or regulatory purposes.
Legitimate interests: We may use information where necessary for our legitimate business interests, such as improving our services, protecting our website, preventing fraud, managing customer relationships and responding to enquiries.
Consent: We rely on your consent when you subscribe to marketing messages or accept non-essential cookies, analytics cookies, advertising cookies or similar technologies, where consent is required by law.
You can withdraw your consent at any time where we rely on consent.
33. Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business and provide our services, including:
Delivery and shipping companies
Payment service providers
Website hosting providers
Technical service providers
Email and messaging providers
Analytics and performance tools
Customer service systems
Order management systems
Accountants, legal advisers or professional consultants
Government, tax, legal or regulatory authorities where required by law
We only share the information needed for the relevant purpose.
We do not sell your personal information to third parties.
34. International Data Transfers
Because we may deal with customers, suppliers, service providers and delivery partners in different countries, your personal information may be processed or transferred outside your country of residence.
This may include transfers outside the United Kingdom or European Economic Area.
Where this happens, we aim to take appropriate steps to protect your personal information in accordance with applicable data protection laws, including working with trusted service providers and using appropriate contractual safeguards where required.
35. Marketing Communications
We may send you marketing messages about our products, offers or news if you have subscribed or agreed to receive such communications.
You can unsubscribe from marketing messages at any time by using the unsubscribe link in our emails, where available, or by contacting us at:
Even if you unsubscribe from marketing messages, we may still send service messages related to your orders, such as order confirmations, delivery updates, customer service replies or important account information.
36. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, improve user experience, analyse performance and support marketing activities.
Cookies may include:
Essential cookies: These are required for the website to work properly, such as keeping items in your shopping cart, completing checkout, protecting accounts and maintaining website security.
Analytics cookies: These help us understand how visitors use our website so we can improve performance, content and user experience.
Marketing cookies: These may be used to measure advertising performance or show relevant advertising, where such tools are active.
Essential cookies are necessary for the website to function.
Non-essential cookies, such as analytics or marketing cookies, may require your consent where applicable by law.
You can control cookies through your browser settings or through any cookie consent tool available on our website.
37. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes for which it was collected.
We may keep some information for longer where required for legal, tax, accounting, fraud prevention, dispute resolution or business record purposes.
For example, order and invoice records may be kept for the period required by applicable accounting or tax laws.
When we no longer need personal information, we will delete it, anonymise it or limit its use where possible.
38. How We Protect Your Information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
These steps may include:
Using secure systems
Restricting access to personal information
Working with trusted service providers
Using technical and organisational protection measures
Reviewing access to customer information where appropriate
However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
39. Your Rights
Depending on your country of residence and the laws that apply, you may have rights regarding your personal information, including:
The right to access your personal information
The right to correct inaccurate or incomplete information
The right to request deletion of your information
The right to restrict how we use your information
The right to object to certain types of processing
The right to data portability
The right to withdraw consent where processing is based on consent
The right to complain to a data protection authority
To exercise any of these rights, please contact us at:
We may need to verify your identity before responding to certain data protection requests.
40. Customers in the United Kingdom and European Union
If you are located in the United Kingdom or European Union, you may have additional rights under applicable data protection laws, including the UK GDPR or EU GDPR.
If you are located in the United Kingdom and have concerns about how your personal information is handled, you may contact the Information Commissioner’s Office.
If you are located in the European Union, you may contact your local data protection authority.
41. Children’s Privacy
Our products and services are not directed at children.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so we can take appropriate action.
42. External Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend that you read the privacy policies of any external websites before providing personal information.
43. Changes to These Terms and This Privacy Policy
We may update these Terms & Conditions and Privacy Policy from time to time.
The version available on our website at the time you place an order will apply to that order.
If we make important changes to this Privacy Policy, we may update the “Last updated” date at the top of this page and, where appropriate, display a notice on our website.
We recommend reviewing this page regularly.
44. Contact Us
If you have any questions about these Terms & Conditions, this Privacy Policy, your order, delivery, returns, refunds or how we use your personal information, please contact us:
Beyond Parfum
Website: https://beyondparfum.com/
Email: info@beyondparfum.com
Main contact number: +90 552 581 5573
United Kingdom contact / distribution coordination: +44 7479 567744
Cancellation Form
You may use this form to cancel an eligible online order, but you are not required to use it.
To: Beyond Parfum
Email: info@beyondparfum.com
I hereby notify you that I wish to cancel my contract of sale for the following products:
Order number:
Product name:
Order date:
Date received:
Customer name:
Customer address:
Customer email:
Customer phone number:
Date:
Important Note About Perfume Returns
For hygiene and safety reasons, opened, used, sprayed, tested or unsealed perfumes cannot be returned unless they are faulty, damaged on delivery, incorrect or not as described.
Please check your order carefully before opening the product packaging.