Terms & Conditions
Welcome to Beyond Parfum.
These Terms & Conditions apply to your use of our website and to any order placed through:
Website: https://beyondparfum.com/
Email: info@beyondparfum.com
Main Contact Number: +90 552 581 5573
UK Contact / Distribution Coordination: +44 7479 567744
By accessing our website, placing an order, or purchasing our products, you agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or place an order.
1. About Beyond Parfum
Beyond Parfum is an online perfume brand offering fragrance products through our website and, where available, through distribution channels inside the United Kingdom.
Our products may be available for online purchase and/or through local distribution coordination in the UK.
Customers inside the UK may contact our UK distribution contact to check product availability or coordinate local purchasing:
UK Contact / Distribution Coordination: +44 7479 567744
2. Our Products
Beyond Parfum sells perfumes and fragrance products.
We make reasonable efforts to ensure that product descriptions, fragrance notes, images, sizes, prices, and availability are accurate.
However, product images are for illustration purposes only. Packaging, bottle appearance, colour, label details, or presentation may vary slightly depending on photography, screen settings, production batch, or product updates.
Fragrance perception may vary from person to person depending on skin type, body chemistry, climate, storage conditions, and method of application.
3. Product Origin
Our perfumes may originate from:
- Turkey
- United Arab Emirates
The exact origin may vary depending on the product, batch, or supply route.
Where required, product origin information may be shown on the product packaging, product page, invoice, or shipping documentation.
4. Eligibility to Purchase
By placing an order, you confirm that:
- You are legally capable of entering into a contract.
- The information you provide is accurate and complete.
- You are authorised to use the payment method selected.
- You are purchasing for personal use unless otherwise agreed with us in writing.
We reserve the right to refuse or cancel orders where we suspect fraud, misuse, resale abuse, unauthorised payment activity, or breach of these Terms.
5. Orders
When you place an order through our website, you are making an offer to purchase the products in your basket.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order request.
A contract is formed only when your order is accepted and/or dispatched.
We may refuse, cancel, or amend an order if:
- The product is unavailable.
- Payment is not completed or authorised.
- Delivery information is incorrect or incomplete.
- There is an error in price, description, availability, or shipping cost.
- We cannot deliver to the provided location.
- We suspect fraudulent, abusive, or unauthorised activity.
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.
6. Prices
Product prices are displayed on our website.
Prices may change at any time without prior notice, but changes will not affect orders already accepted unless there was an obvious pricing error.
The final order total, including applicable product price, shipping cost, and any taxes or charges shown at checkout, will be displayed before you complete your order.
7. Payment
Payment must be made using one of the payment methods available at checkout.
You must ensure that all payment details provided are correct and that you are authorised to use the selected payment method.
If payment is declined, cancelled, reversed, or suspected to be fraudulent, we may cancel or suspend the order.
8. Discounts, Offers & Promotions
From time to time, Beyond Parfum may offer discounts, coupon codes, promotional campaigns, free shipping offers, bundles, or limited-time deals.
Promotions are subject to availability and may be changed, suspended, or withdrawn at any time.
Discount codes must be applied before checkout is completed and cannot usually be applied after an order has been placed.
Only one discount or promotional offer may be used per order unless clearly stated otherwise.
We reserve the right to cancel orders or refuse discounts where we believe a promotion has been misused.
9. Delivery
We may sell online and/or coordinate product availability through distribution channels inside the UK.
Delivery options, estimated delivery times, and shipping charges will be shown where applicable during checkout or confirmed during purchase coordination.
Delivery times are estimates only and may be affected by courier delays, customs procedures, public holidays, weather, high demand, incorrect address details, local restrictions, or events outside our control.
Customers are responsible for providing complete and accurate delivery information.
We are not responsible for delays or failed delivery caused by incorrect, incomplete, or inaccessible delivery details provided by the customer.
10. UK Local Distribution Coordination
Customers inside the United Kingdom may contact our UK contact to check availability or coordinate local purchasing through distribution channels inside the UK:
UK Contact / Distribution Coordination: +44 7479 567744
This contact is provided for product availability and purchase coordination inside the UK.
Unless otherwise clearly agreed, all orders remain subject to these Terms & Conditions.
11. International Shipping, Customs & Import Charges
Some orders may be shipped from outside the customer’s country.
If international shipping applies, orders may be subject to customs duties, import VAT, local taxes, courier clearance fees, customs inspections, or delivery restrictions.
Unless clearly stated otherwise at checkout, the customer is responsible for any customs duties, import taxes, local charges, courier fees, or other import-related costs.
Customers are responsible for ensuring that the products can be lawfully imported and received in their country or region.
Perfumes may be subject to special transport or courier restrictions because fragrance products can contain alcohol and may be classified as flammable goods for shipping purposes.
12. UK Customers
If you are a consumer located in the United Kingdom and you purchase online from Beyond Parfum, you usually have the right to cancel your order within 14 days after receiving the goods, without giving any reason. UK government guidance says online sellers must tell customers they can cancel up to 14 days after delivery.
To cancel your order, please contact us at:
Email: info@beyondparfum.com
Please include:
- Your full name
- Order number
- Email address used for the order
- Product name
- Reason for contacting us, if you wish to provide one
After notifying us that you wish to cancel, you should return the goods in accordance with our return instructions.
For eligible UK returns, refunds are generally due within 14 days of receiving the returned item, and standard delivery costs should be refunded where applicable.
13. EU Customers
If you are a consumer located in the European Union, you may have the right to withdraw from your online purchase within 14 days from the date you receive the goods, without giving any reason. EU consumer guidance confirms the 14-day cooling-off period for online purchases.
To exercise this right, please contact us at:
Email: info@beyondparfum.com
Returned products must be unused, unopened, sealed, and in their original condition.
Unless clearly stated otherwise at checkout, EU customers are responsible for return postage costs during the withdrawal period. EU guidance states that return postage during the cooling-off period is usually the customer’s responsibility unless the seller offers to pay or failed to inform the customer about those costs before purchase.
Any applicable customs duties, import VAT, local taxes, or courier clearance fees are the responsibility of the customer unless clearly stated otherwise at checkout.
14. USA Customers
If you are a consumer located in the United States, your purchase is subject to the return, refund, and shipping terms stated on our website at the time of purchase, as well as any applicable federal or state consumer protection laws.
Unlike the UK and EU, there is generally no single federal 14-day cooling-off period for ordinary online purchases in the United States.
Returns are handled according to our published Return Policy unless the product is faulty, damaged, incorrect, or applicable law requires otherwise.
For US orders, if a shipping time is advertised, we aim to ship within that timeframe. If no shipping time is clearly stated, the FTC’s Mail, Internet, or Telephone Order Merchandise Rule requires sellers to have a reasonable basis to ship within 30 days. If shipment is delayed beyond the promised time, the seller must obtain the customer’s consent to the delay or issue a refund for unshipped goods.
Any customs duties, import taxes, state taxes, local charges, or courier clearance fees are the customer’s responsibility unless clearly stated otherwise at checkout.
15. Returns Policy
Returned products must be:
- Unused
- Unopened
- In their original packaging
- With all seals, labels, protective wrapping, and accessories intact
- In a resalable condition
- Returned with proof of purchase where requested
For hygiene and safety reasons, opened, used, sprayed, tested, damaged, or unsealed perfume products cannot be returned unless they are faulty, damaged on delivery, incorrect, or not as described.
Customers should contact us before returning any product.
Email: info@beyondparfum.com
We may refuse returns that do not meet the conditions above.
16. Non-Returnable Items
The following items cannot be returned unless they are faulty, damaged, incorrect, or not as described:
- Opened perfumes
- Used perfumes
- Sprayed or tested perfumes
- Products with broken seals
- Products with removed protective wrapping
- Products damaged after delivery
- Products not in their original condition
- Personalised or custom-made products, if applicable
- Products returned without required proof of purchase, where requested
This does not affect your statutory rights.
17. Refunds
If your return is accepted, refunds will normally be made to the original payment method used for the purchase.
Refund timing may depend on your payment provider or bank.
We may reduce or refuse a refund if the product has been used, opened, damaged, handled more than necessary, returned incomplete, or returned in a condition that prevents resale.
Where applicable by law, standard delivery costs may be refunded. Additional delivery upgrades, express shipping fees, customs duties, import charges, courier clearance fees, or return shipping costs may not be refundable unless required by law or agreed by us in writing.
We may withhold the refund until we receive the returned goods or until the customer provides evidence that the goods have been returned.
18. Damaged, Faulty, or Incorrect Products
If you receive a damaged, faulty, or incorrect product, please contact us as soon as possible at:
Email: info@beyondparfum.com
Please include:
- Order number
- Product name
- Description of the issue
- Clear photos or videos of the product
- Photos of the outer packaging
- Photos of the shipping label
If the product is confirmed to be faulty, damaged, incorrect, or not as described, we may offer a replacement, refund, or another suitable solution in accordance with applicable consumer rights.
19. Fragrance Use, Allergies & Sensitivities
Perfumes are for external use only.
Avoid contact with eyes, irritated skin, broken skin, and sensitive areas.
Keep perfumes away from heat, direct sunlight, flames, sparks, and children.
Customers are responsible for checking product details and ingredients before use, especially in cases of allergies, sensitivities, pregnancy, medical conditions, skin reactions, or fragrance intolerance.
Stop using the product immediately if irritation, discomfort, rash, or an allergic reaction occurs.
Beyond Parfum is not responsible for reactions caused by misuse, incorrect storage, failure to check ingredients, or individual sensitivity where the product is not faulty.
20. Product Storage
Perfumes should be stored in a cool, dry place away from direct sunlight, heat, humidity, and open flames.
Improper storage may affect the fragrance colour, scent, strength, or performance.
Do not leave perfume bottles in hot vehicles, direct sunlight, near radiators, or near ignition sources.
21. Product Availability
Product availability may vary by country, region, distribution channel, and stock level.
We do not guarantee that all products shown on our website will always be available.
We may limit quantities, discontinue products, change packaging, or update product information at any time.
22. Website Information
We aim to keep website information accurate and updated.
However, we do not guarantee that all content will always be error-free, complete, or current.
We reserve the right to correct errors, update information, change prices, modify product descriptions, or cancel orders affected by obvious mistakes.
23. Intellectual Property
All content on this website, including text, product descriptions, images, logos, graphics, brand names, designs, videos, and promotional materials, belongs to Beyond Parfum or its licensors.
You may not copy, reproduce, distribute, modify, publish, sell, or use our content for commercial purposes without written permission.
24. Website Use
You agree not to use our website for:
- Fraudulent activity
- Illegal purposes
- Copying or misusing our content
- Uploading harmful code, viruses, malware, or spam
- Attempting unauthorised access to our systems
- Interfering with website security or performance
- Misusing promotions, coupons, or checkout systems
- Damaging our brand, website, customers, or business operations
We reserve the right to restrict access, cancel orders, or take appropriate action if we suspect misuse.
25. Account Registration
If you create an account on our website, you are responsible for keeping your login details secure.
You are responsible for all activity carried out under your account.
You must notify us if you believe your account has been accessed without permission.
We may suspend or close accounts that breach these Terms or are suspected of misuse.
26. Privacy & Cookies
We process personal information in accordance with our Privacy Policy and Cookie Policy.
Our Privacy Policy should explain what personal data we collect, why we collect it, how we use it, how long we keep it, and who we may share it with. The UK Information Commissioner’s Office explains that privacy notices should provide clear information about how personal data is used and what rights individuals have.
If we use cookies, analytics tools, advertising pixels, or similar technologies, these may be explained in our Cookie Policy.
27. Reviews, Comments & User Content
If you submit a review, comment, photo, message, or testimonial, you confirm that it is accurate, honest, and based on your own experience.
We may display, edit, moderate, or remove user content where necessary, including where it contains offensive language, false claims, personal data, spam, unlawful content, or content that may harm others.
By submitting content to us, you allow Beyond Parfum to use that content for website, marketing, customer service, or promotional purposes, unless prohibited by law.
28. Limitation of Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
We are not responsible for:
- Losses caused by incorrect information provided by the customer
- Delivery delays outside our reasonable control
- Customs delays, customs charges, or import restrictions
- Courier failures or failed delivery attempts caused by customer error
- Allergic reactions or sensitivities where ingredients or product information were available and the product was not faulty
- Damage caused by misuse, incorrect storage, or improper handling
- Indirect, incidental, or consequential losses
- Loss of profit, business, revenue, data, or opportunity
This section does not affect your statutory consumer rights.
29. Events Outside Our Control
We are not responsible for delays or failure to perform our obligations caused by events outside our reasonable control, including but not limited to:
- Courier delays
- Customs delays
- Import restrictions
- Strikes or transport disruption
- Weather conditions
- Natural disasters
- War, conflict, or civil unrest
- Government restrictions
- Technical failures
- Supplier delays
- Payment provider issues
- Website downtime
- Public health emergencies
If such an event affects your order, we will try to contact you where reasonably possible.
30. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version available on our website at the time you place your order will apply to that order.
Please review this page regularly to stay informed of any updates.
31. Contact Us
For questions about orders, products, returns, refunds, delivery, or general support, please contact us:
Beyond Parfum
Website: https://beyondparfum.com/
Email: info@beyondparfum.com
Main Contact Number: +90 552 581 5573
UK Contact / Distribution Coordination: +44 7479 567744
Customers inside the UK may contact the UK number to coordinate product availability or purchase through UK distribution channels.
Cancellation Form
You may use this form to cancel an eligible online order, but you do not have to.
To: Beyond Parfum
Email: info@beyondparfum.com
I hereby give notice that I cancel my contract of sale for the following goods:
Order Number:
Product Name:
Ordered On:
Received On:
Customer Name:
Customer Address:
Customer Email:
Customer Phone:
Date:
Important Return Notice for Perfume Products
For hygiene and safety reasons, opened, used, sprayed, tested, or unsealed perfumes cannot be returned unless they are faulty, damaged on delivery, incorrect, or not as described.
Please check your order carefully before opening the product packaging.